How to complete KYC update for your Axis FASTag — complete 2026 guide
Step-by-step guide to complete KYC update for your Axis FASTag online, via app, or at a toll plaza. Includes common errors and Sathi escalation tips.
How to complete KYC update for Axis FASTag — overview
This guide covers how to complete KYC update for your Axis FASTag step by step.
Axis FASTag customers face this issue frequently at toll plazas across India.
Follow the steps below or contact a Sathi at your nearest toll for on-spot help.
Step-by-step process
1. Open the Axis app or visit the official website.
2. Navigate to 'FASTag' or 'My FASTag' section.
3. Select the matching option and follow the on-screen prompts.
4. Keep your vehicle RC, registered mobile number, and FASTag ID ready.
5. Complete any OTP verification required by the bank.
Common errors and how to fix them
Error: 'Account not found' — ensure you are using the phone number registered with the bank.
Error: 'Tag inactive' — your FASTag may be blacklisted. Use our blacklist fix guide.
Error: 'KYC pending' — complete eKYC through the bank's app before proceeding.
When to ping a Sathi instead
If the above steps don't resolve your Axis FASTag issue, a verified Sathi at your toll can help in minutes.
Sathis have direct escalation paths with bank FASTag desks and NHAI.
Use the ApnaFastag app to connect with a Sathi at your nearest plaza.
Axis FASTag contacts
| Customer care | 1860-419-8585 |
|---|---|
| Balance by SMS | Send FASTAG from your registered mobile (check the exact format with the bank) |
| NHAI helpline | 1033 (24×7) |
More on the Axis FASTag page.
Frequently asked questions
How long does complete KYC update for take for Axis FASTag?
Most requests are processed within 2–5 business days. Urgent cases can be escalated via your bank's helpline.
Can I complete KYC update for offline at a bank branch?
Yes, most Axis branches support FASTag services. Carry your RC and a photo ID.
Is there a fee for complete KYC update for Axis FASTag?
Most banks do not charge for standard FASTag services. Check your bank's fee schedule for premium requests.
What if my request is rejected?
Re-submit with all documents correct. If rejected twice, contact NHAI at 1033 or ping a Sathi for escalation.
How do I verify it was successful?
You will receive an SMS confirmation on your registered mobile. Also check the Axis app or website.